HUXWRX SAFETY CO LLC

Customer Service Specialist

HUXWRX Safety Company focuses on mitigating human exposure to high velocity events. We do this by building systems that ensure a balance of safety and performance. Our highly committed team is passionate about bringing the best possible products to our end users while providing top-notch customer support.

Our patented Flow-Through® technology eliminates the need for weapon modifications and was engineered to deliver superior sound suppression without adversely affecting the weapon system. Adopted by military units, law enforcement, and tactical professionals the world over, our technology has thoroughly disrupted the suppressor industry while also solidifying its position as the gold standard in suppression systems.

American manufacturing will always be a pillar of our brand, and we proudly transform all our suppressors in Millcreek, Utah. Our team of enthusiastic and knowledgeable professionals is looking for a Customer Service Specialist to become an integral part of our operations.

 Location: In-office role in our Millcreek office

 Responsibilities: 

• Promptly respond to customer questions through phone and email support
• Work with team members to find the best solutions to customers’ issues and concerns
• Support company warranty program and help process returns and repairs
• Support company Pro Program/manage logistics of orders placed
• Provide support for walk-in customers
• Learn about new product offerings
• Maintain a polite, helpful and professional manner always

Qualifications:

• High School Diploma or equivalent
• Office/administrative experience and/or customer service experience required
• Outstanding communication skills, both verbal and written
• Excellent organizational skills and attention to detail
• Strong abilities to multitask and complete projects on time
• Problem solving skills required
• Superior customer service skills
• Proficient with Microsoft Office programs (Excel, Word and Outlook)
• Firearm Industry knowledge preferred

Employee benefits*:

• Medical
• Dental
• Vision
• 8 paid Holidays
• Up to 4 weeks of accrued PTO
• Up to 56 hours of sick leave
• 401k

Note: The Company may, at any time, with or without notice, alter or change job responsibilities, reassign, or transfer job positions, or assign additional job responsibilities. From time to time, you may be asked to work on special projects or to assist with other work necessary or important to the operation of your department or the Company. Your cooperation and assistance in performing such additional work is expected.

 We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

 *The Company reserves the right to eliminate or modify any of its benefits at any time, in its sole discretion, with or without notice.